Frequently Asked Questions

Welcome to our FAQ center!

Thank you for visiting DoggyGroups.com, where you will find the questions that be asked frequently. We hope the following answers can help you a lot, if you can not find your answers or want to ask us the questions, please contact us, any questions would be appreciated to answer. And we will give you the response as soon as possible. Thanks again!

• Q: What currency are your prices in?
• Q: How do I order?
• Q: Do you accept cheques and money orders?
• Q: Is it safe to shop on-line with DoggyGroups?
• Q: What payment methods do you accept?
• Q: Do you need a PayPal account to make payments with DoggyGroups?
• Q: How do I track my order?
• Q: What if I cannot find a product I am looking for?
• Q: What is your return policy?
• Q: Where do you ship?
• Q: When will my order be processed?
• Q: How much is shipping?
• Q: What if my Package Doesn't Arrive on Time?
• Q: Can I pay for an order and ship to someone else?
• Q: Do you have a Newsletter?
• Q: Can I unsubscribe from your Newsletter?
• Q: Do you publish a catalog?

Q: What currency are your prices in?

At present, all items are priced in USD dollars.

Q: How do I order?

DoggyGroups is an online wholesale dog supplies store. You can order online using our secure online ordering system 24 hours a day/7days a week. Simply add items to your cart and "checkout" like you would at a store. We accept all major credit cards which are processed using PayPal Secure Account Transfer Service.

Q: Do you accept cheques and money orders?

We accept cheques and money orders. Orders will only be shipped once cheques and money orders are received and cleared. For details, please contact us.

Q: Is it safe to shop on-line with DoggyGroups?

PayPal has been providing safe, global, real-time payment solutions since 1998. . They are industry leaders in advanced encryption. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). Your sensitive financial information is protected with Pay Pal's advanced proprietary fraud prevention systems. We do not share any of your personal information.

Q: What payment methods do you accept?

We accept PayPal payments as well as all major credit cards (VISA, Mastercard, American Express and Discover) through Paypal .

Q: Do you need a PayPal account to make payments with DoggyGroups?

No, you do not. Just select, “Don't have a PayPal account? Use your credit card or bank account (where available).

Q: How do I track my order?

After we send your order, we will have the tracking number from the courier. This tracking number will be posted in the "order notes" section of your order status when you sign in and click on the "order status" button. Once you have your tracking number you can track your package.

Q: What if I cannot find a product I am looking for?

If you are having trouble finding a product on our website, please contact us. If it is something we do not have in our line up, we may be able to order it for you. We are always interested in hearing from you and welcome customer suggestions and product recommendations.

Q: What is your return policy?

Thank you for making your purchase at DoggyGroups. If you are not completely satisfied, no problem! We GUARANTEE you a fast, courteous refund or exchange within 30 days of your purchase. Customer satisfaction is important to us. Products must be shipped back in their original packaging and in excellent condition. Unfortunately shipping fees are non refundable, and return freight fees are the responsibility of the customer. In the case of a defect or flaw of merchandise, the gift recipient or the purchaser must contact us first to receive information for the return.

Q: Where do you ship?

We ship around the globe.

Q: When will my order be processed?

We pride ourselves in the quick handling of your orders, your order will be dispatched with in-stock items within 24 to 48 hours of ordering (Please note that we do not ship on weekends or holidays).
*Once your order has been shipped, you will receive an e-mail informing you of the status of your order.

We have a variety of shipping options to fit your needs.

Q: How much is shipping?

You can get shipping price when you add your favorite in shopping cart then you will find the "ESTIMATE SHIPPING AND TAX" and it is so easy to get a quote after you choose your shipping address.

Q: What if my Package Doesn't Arrive on Time?

When we ship outside of Canada, your package must go through Customs in your country. Sometimes they have a small backlog, but we know that they try and keep the mail moving smoothly.

Q: Can I pay for an order and ship to someone else?

Yes, you can.

Q: Do you have a Newsletter?

Yes. We publish newsletters that we circulate to all our subscribers. Simply submit your email address into the box. Our newsletter includes information on New Products and sale alerts.

Q: Can I unsubscribe from your Newsletter?

Yes

Q: Do you publish a catalog?

At this point, no. Check back often as our online catalog is constantly being updated.